Personal Information

• We collect personal information when you interact with our website, make a purchase, or sign up for our newsletter. This may include:

  • Contact Information: Name, email address, postal address, phone number.

  • Payment Information: Credit card details (processed by a secure third-party payment gateway).

  • Purchase Information: Order history, preferences, and other transaction details.

  • Account Information: Username, password (if applicable).

Non-Personal Information

• We also collect non-personal information to improve the performance and user experience of our website. This may include:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed on the website

  • Referring website or search engine

  • This information is aggregated and anonymised for website performance analysis.

We use your personal information for the following purposes:

• Processing orders: To fulfil and deliver your purchases and manage payments.

• Customer support: To assist with any inquiries, issues, or concerns you may have regarding your order or account.

• Marketing and promotions: To send you updates on new products, promotions, or special offers that you may find interesting (you can opt-out of marketing communications at any time).

• Improving our website and services: To enhance the user experience, fix errors, and understand how you interact with our website.

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. This includes the use of secure servers and encryption technologies for sensitive information, such as credit card details, during transactions.

However, please note that while we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We may disclose your personal information in the following situations:

• Third-party service providers: We may share your personal information with trusted third parties (such as payment processors, delivery services, and email marketing platforms) who help us operate our business and provide services to you. These third parties are bound by contractual agreements to protect your information.

• Legal compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities, including for national security or law enforcement purposes.

• Business transfers: In the event of a business sale, merger, or acquisition, your personal information may be transferred as part of the transaction. We will notify you in advance if this happens.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: In some circumstances, you may request that we delete your personal information. However, we may need to retain certain information for legal or business reasons.

• Opt-out of marketing: If you no longer wish to receive marketing communications, you can unsubscribe from our email list or contact us directly to request that we stop sending promotional materials.

To exercise any of these rights, please contact us using the contact details below.

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files that are placed on your device when you visit a website. They help us remember your preferences, analyse website traffic, and provide a more personalised experience.

You can manage cookie settings through your browser. However, please note that blocking cookies may affect your ability to use certain features of our website.

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please check this page periodically to stay informed.

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights, please contact us:

Harri and Henri
info@harriandhenri.com.au